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Shipping Policy

When you place an order at Deluxe Guitars you can rest assure that your order will be carefully packaged.

Our sales team are dedicated to making sure your order arrives promptly and in perfect condition.

All small orders placed before 2:30pm Melbourne Time will dispatch the same day. Orders placed after the 2:30pm cutoff will ship the next business day.
Larger orders requiring a courier company will take longer to arrange collection from our store. You will be made aware of any unexpected delays.
If you need your order immediately please let us know and we’ll try our best to accommodate your request.

We use Australia Post eParcel & eParcel Express as our preferred shipping methods for all parcels up to maximum dimensions of 105cm & 22kg. They will not ship anything larger.
Guitars, Amplifiers, Large Pedalboards: We use TransDirect Couriers as our shipping broker, and each consignment is treated differently. We always do our best to keep you informed on these orders.

All orders placed with Deluxe Guitars are fully insured. 
All tracking numbers will be sent via email after the item is shipped. 
If you did not receive your tracking number please feel free to call or email us. 

All orders over $200 ship for FREE!  (Australia Post eParcel Standard)
Express Shipping is available at an extra cost... Minimum $5 (Australia Post eParcel Express)

For orders under $200, eParcel Standard is $10 and eParcel Express is $15.

Please contact us for any special shipping requirements.

International Shipping

Unfortunately at this time, we DO NOT offer International Shipping.